You can browse this website without being asked to provide any personal information, but we require a certain amount of information from you to allow us to fulfil your order, answer your queries and offer you the best possible shopping experience.
We only ever ask you to provide the minimum required to allow us to do that – name, address (including delivery address, if different), email and telephone number.
We ask you for payment card details in order to process payment for your order, but we do not store these.
In addition, we use web analytics tools when you browse the website that may record things like your IP address, browser type, browser plug-ins, operating system, time zone settings etc.
If you make a purchase from us, we record details of any transactions you have made, including the products you have bought from us.
We do NOT knowingly collect or store anything that is categorised as sensitive under the terms of the GDPR, including racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation, and genetic and/or biometric data.
Collecting your personal information enables us to:
We do this on the basis that it is necessary to fulfil our contract with you or to meet our legitimate business interests. Contractual necessity includes identifying you, responding to enquiries you may have, providing requested services such as processing orders and refunds. Legitimate interest includes fraud prevention, website security, personalising your online experience and keeping you informed of new collections, special events or offers.
We have to share your personal information with a number of third parties to allow us to provide the services we do.
In all instances, we share only the minimum information required.
When you place an order with us, you should expect to join our mailing list and receive marketing emails unless you opt out during the checkout process. However, you have the right at any stage to change your mind and unsubscribe to these emails.
You are entitled to know what personal information we hold about you. You should make any request by email to email@example.com or in writing to:
We will ordinarily provide the following free of charge and within 30 days of the request:
However, please note that we may charge a fee if a request is deemed excessive or unfounded. We may also extend the time period to respond by a further 60 days if the request is very complex or we are responding to numerous requests.
In either instance, we will contact you to explain the reason for any delay or fee.
You are entitled to ask us to remove any personal information that you no longer want us to hold (unless we are required by law to retain it).
You should make any request by email to firstname.lastname@example.org (or by post to the above address).
We will delete or anonymise any information that is stored by us. However, please note that we can only do this when an order is complete. After your data has been deleted, we will not be able to identify you, so we cannot accept any returns or answer queries about previous orders etc.
You are entitled to ask us to rectify any mistakes in the personal information that we hold about you. You should make any request by email to email@example.com (or by post to the above address), specifying what information you believe to be incorrect and what the correct information is.
Please note that in all the above instances we will ask you to provide proof of your identity to ensure that you are the owner of the personal information in question. We reserve the right not to comply with the request if we are not satisfied that the proof of identity provided.