Shipping policy

Delivery

All in-stock items are dispatched as soon as possible and usually within two working days of the order being accepted.

However, the delivery period stated within which you will receive your order (and the expected delivery date) are indicative and, unless otherwise stated, not guaranteed. Goods will be sent to the address given by you in your order.

In the event that an item within your order is out of stock (and this was not apparent when you placed your order), we will notify you as soon as possible and refund any orders that cannot be honoured.

If your delivery address is outside of the UK, your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. This is outside of our control and it is your responsibility to meet these charges.

Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information. Please also note international shipments may be subject to cross-border inspections by customs authorities.

Delivery within the UK is free on all orders.  If you would like your order delivered outside the UK, there will be a delivery charge of £15.

Returns Policy

You have the right to return any item bought from our website as long as you do so within 28 days and the items reach us in a resellable condition – unwashed and unworn (except for the purposes of trying on). This is in addition to your right to cancel which is detailed below.

We have no obligation to refund or exchange any item if it is returned outside of the advertised returns period.  In those circumstances, we will typically send the item or items back to you at our cost.  However, we reserve the right to charge you the cost of postage.

Prior to returning an item, please contact us at orders@crimsonpeacock.co.uk indicating the reason for return and whether you would like a refund or an exchange for the same product in a different size or colour.

Then send it back to us at the address below.

Crimson Peacock Ltd
Beech House
Martin
Fordingbridge
Hampshire
SP6 3LA

We strongly recommend you obtain a proof of postage receipt from the Post Office as we cannot be held responsible for packages that fail to arrive.